Wells Fargo Bank

Lise Juste

Went there this morning and entered the teller line. There was one person at the teller window who seemed to be processing a large transaction. Another teller advised that someone would be with me shortly and then she promptly went to lunch. I could see another teller whose lunch was just delivered standing in a little hallway to the left of the teller line talking with another employee. 10 minutes later, I am still the only person in line and no other teller has come to take a window. I left without making my deposit. Funny thing is that by the time I left it was 12:03 pm, a normally busy time. I think I will start going to the new branch on Biscayne Blvd. The Flagler branch used to be very good but since the pandemic it has gone down hill in terms of service. Now, I have to return to the bank before 5:00Pm to make the deposit I tried to do earlier.

Moe Fye

At this point I believe this branch wants negative reviews just for people not to show up. The Customer service it’s horrible and the management needs to be replaced. I had an appointment but when I showed up I was told I must be at the wrong location. After I showed my email verifying the location and time I had to wait on 3 people to decide how to handle the situation. I came back the next day and experienced the same issue but decided to take my business to a new location. I truly believe that this location needs to hire someone who cares about their job and customer service. This location had me wanting to take my business elsewhere. ***** If you speaking English with the customer then start speaking Spanish in front of the customer with a co worker. That is very unprofessional to think that the customer knows or don’t know Spanish.

defiantc

Worst branch EVER!! No one picks up the phone, when they do, they provide the worst customer service! I’m closing my account and going to Chase!

Jasmine Nebhrajani

Come to this branch if you want to wait forever for a simple task or you want someone to complete mess up your accounts. There are many better branches out there, but here the managers are rude and you get to wait an hour to be seen!