Town and Country San Diego

ap dricker

We only stayed a night but every person we encountered was so friendly and gracious. From the front desk to the housekeeping. The place was impeccably clean and organized. Amenities were plentiful and really liked our room. We had a private fire pit on our patio beside an entirely separate pool! We got late checkout and they encouraged us to stay by the pool, even after we checked out of the room. This is our spot in San Diego now for sure. During the week it looked like there might be some substantial local construction.

Cristian Pimentel

We always pass by it and never considered it. But it was definitely a great experience. The whole place seems recently renovated and the pool area was awesome. The monkey bar is dope and the fire pits make for great atmosphere. The only thing I'd recommend is improving the bathrooms in the rooms. They are old and have semi working fixtures.

Verified Hotel Guest

Positive: The hotel is very nice and clean. Nice front desk staff. The rooms were nicely put together with comfy beds. They are pet friendly. Negative: No microwave. Someone was playing loud music with thumping bass until 2am so we did not sleep well. The place is very large and the parking is a bit far from the rooms. Room key didn't open the gates to parking lot. People lined up trying to get in/out.

Oindrila De

Stayed here for a conference. Our room had a broken bathroom door and it was extremely inconvenient. From the condition of it, it was pretty clear that the staff was aware and still chose to accommodate guests in this room instead of fixing. It didn't look like something that broke just before we entered. Despite several complaints, we were offered to be moved to a new room only on the last day of our stay. I appreciate that they offered but at that point it wasn't worth it to move all our stuff just for 1 night, considering we had a flight super early the next morning. Most of the staff are pretty rude and not well trained. They only provided 2 bottles of water and nothing else for 4 days for 2 guests. When asked, their behavior was as if even the 2 bottles were a favor and asked us to get water from the bar or some other place. Paying $200-250 per night and being denied water is pretty ridiculous and should be illegal. If you can't afford giving us packaged water, at least have some courtesy to keep a water dispenser and not have us beg for a cup of water at the bar each time. For any other services I requested, most of the time the staff answered a straight up No with absolutely zero intent to help. For example, I had an early morning flight so I requested if I could settle my bill previous night, the staff just simply ignored. Similarly, when requested to put my name on my receipt, the staff couldn't even do this simple task. I had to reach out to other people for basic facilities. Chris on the front desk was the only person to help me out and was courteous. Food at the restaurant and bar are below average & expensive. I would never stay here again and wouldn't recommend anyone. The pool & the location are the only somewhat acceptable things here. Rooms are nothing great. Appreciate the good quality coffee in the room, air conditioning, adequate toiletries, & the housekeeping service, once in 4 days (which seems a normal excuse everywhere these days with covid & staff shortage). You can stay at cheaper & premium places right across the street. So please don't waste your money here.