THE US GRANT, a Luxury Collection Hotel, San Diego

Alyssa Orozco

Every staff member was kind and made an amazing effort to say hello and ask how we were doing during our stay. Our room was immaculate, the hotel itself was gorgeous, and there was lots to do within walking distance. Definitely would stay here again for our next trip to San Diego.

Reem Mikha

I have never experienced such horrible service from front desk staff. We booked three rooms for three nights and ended up cancelling when we got there. The lady at the front desk, Alex, told us upon arrival that our reservation rate wasn’t valid (which was booked through Marriott and valid at every hotel we have stayed at in the past 8 years). She didn’t even offer or care to help resolve the situation. The manager came, and I couldn’t listen to his excuses at that point. When your front desk staff treats guest like that, it’s a reflection of poor leadership skills. This hotel was a stop for us on a long trip, and it was the only hotel I could say anything bad about out. It was absolutely terrible! The inside of the hotel was nice, but the surrounding area wasn’t great. We are on a big family trip and it ended up working out in our favor as we found a beautiful hotel near downtown La Jolla right by the ocean. It was only 15 min away with a lot more to do there. There are so many better options within a 10 mile radius that offer staff that actually care about their guest.

Rolando Jaimez

Loved this place. Get ready to be treated with excellent service. The rooms are well designed. Enjoyed the comfortable bed and the bathroom was very clean. There is only valet parking on site. It is located within walking distance to many restaurants. The food at the restaurant was delicious. Bagel in the morning with coffee was a great way to start the day

A P

The hotel is beautiful and has great history. The beds/pillows are very comfortable. The bathrooms could use some updating. The homeless problem downtown San Diego is eye opening, so if you're looking to go out anywhere (and be safe) I'd recommend going to Coronado (8 minute drive). Also, the check in process was really entertaining. The receptionist had it down to a T and was super professional. For how old the elevators are, they're really fast and the wait time is less than 10 seconds.