Hertz

jeremiah pearson

Man, this store/location is something else. Clearly ask for a refund, lady told me the standard 7-10 days for it to hit my account......OK cool. Two in a half weeks later. I got to filed a dispute because of a Incompetent worker. HERTZ! Go teach your omaha airport customer service the correct procedures. Cause I don't think giving a me a 18+ hotline for HQ to help fix this problem is a procedure.🤔

Nathan Kreikemeier

Had a parked company vehicle hit by a car rented from Hertz of Omaha. I was disappointed with their response times, avoidance to communicate on if the vehicle was insured and by whom, and pressure to only use vendors they had a business relationship with. They tried to settle out of insurance and refused to answer questions based on who was insuring the vehicle until I had an estimate in hand, and a month later finally turned the claim over to insurance. My contact there was Erica Morissey. After that, it was resolved within one week. It took three months to resolve this fender bender because of Hertz's communication and slow decision making.

Morgan

This Hertz location is AWFUL. I reserved & paid for a car online. Went to pick it up and the extremely rude woman working would not accept my credit card, after I had already paid ahead of time with that same card. I tried giving my debit card and she told me it would be an additional $500 deposit that I would not get back. I asked her to cancel my reservation and give me a refund. She said there was no way for me to be refunded. I called the Hertz corporate number and they said that my credit card should have been accepted & they issued my refund over the phone. HORRIBLE experience & the worst customer service I’ve ever witnessed.

Randy Thomson

After using Hertz car rental for many years we have not been happy with them lately. Their pricing has went up by just too much. Other car rental company's ate much lower. Also because we chose not to have a credit card but only use a debit card they want to reserve $500 on our account. I feel that is way to much.