There’s always a bit of a wait for your appointment, but they try to seat everyone comfortably and spread out. All the staff are masked so it’s comfortable for those who are worried about close contact with staff (and probably keeps their staff safer too, their masks are the N95 style!) The staff is professional and courteous, great service once it’s your turn.
San Fran
Apr 25, 2022
Great place to eat, food court and quite a few other restaurants shops are pricey if your not a savy buyer lol
Real Estate Kate
Apr 11, 2022
The worst Apple store experience I have EVER had. Employee at front seemed upset that I asked to have someone help us who wore a mask. Didn't seem to have an issues letting know it was no longer a requirement.
The one who came didn't have on a mask so had to ask he retrieve one.
Not COVID safe. Not helpful staff. Atmosphere seemed very aggressive.
If you have the choice go to any other Apple do so because this store lacks the professionalism.
Nathan Auvil
Feb 12, 2022
Do not waste your time going in to this store. I verified that the iPhone I wanted was there and called Apple to set an appointment. Once they set the appointment I raced over to the store, which is an hour drive one way for me. When I arrived I was informed there not only was no appointment set for me but also that the phone I wanted was not there either. I was asked if I paid for the phone already and I told them that was what I was there for. They said someone probably bought the phone before I arrived. When I asked when they would have another they shook there heads, threw their arms in the air and said “we don’t know”. I asked what they had that was comparable and they said a black colored model, I said fine, and asked what they would give me for my iPhone X. The manager (possibly Wayne) a real winner for customer service said “sorry sir that phone is worthless” since my screen was white on a 1/4 of the screen. How in earth can you tell a customer about to drop over $1000.00 the phone they are using is worthless? When I asked how my appointment was never booked, the phone not actually there and now my phones useless how they could assist they said nothing. I can only hope Apple as a company sees the other reviews like mine and the apparent lack of training in how to treat people who are prepared to give you thousands of dollars and correct this. You should not go in to a brick and mortar unless you have to, you can order your phone online or like me, just call Apple direct. If you do that you may reach someone who OVERNIGHTS YOU THE EXACT MODEL YOU WANT! That’s right, the associates in the store had no idea when they were getting a new shipment but the sweet CUSTOMER SERVICE REP somehow managed to deliver on her promises over the phone unlike what professionals in the store utterly failed at. So now I have what I wanted and the international mall Apple store gets what they deserve. Do better Apple.
Do you have replacement batteries for the 5c iPhone and if so how much does it cost for the battery and replacement?
If you don't have the batteries, if I get one elsewhere, how much does it cost to have you install it?
Thanks
Amy Sparks | Aug 20, 2018
Ciakenya Wilson | Aug 19, 2021
Just order it off of apple.com and make an appointment with the genius bar to do so or skip the red tape and just order the same phone if you don't want to upgrade and trade that one for credit towards it
I believe the phone check/ diagnostic, to confirm the issue is.
I would like to make an appointment for Friday 4/26 - I have a MacBook Pro that is dead - I need help
Salvatore Farina | Aug 20, 2019
Van Bui | Aug 20, 2019
Apple 🍎 ,,reset 4 button
Pick up at store?
Dave Trovato | Aug 20, 2018
Ranjit Lamba | Aug 20, 2018
Yes , you can do
Do they fix iPhone watches?
Janicelys Arana | Aug 20, 2018
Princesa Mcintyre | Aug 20, 2018
This is an original Apple headquarters store. It's for all Apple products from watches, iphones, ipads and all their Apple products. When I walked in it was packed with wall to wall people complaining of one thing or another. I hope your watch is still under guarantee or that you have an Apple Care Plan that is still active or you might as well invest in a new one because that is how expensive your quote will be. They are missioned base on having their customers upgrade or spend more $. But thier quote is free. "If it walks, talks, swims, and quacks like a duck, then it's probably a duck" Good luck...
No, the repair store its in another location, go to Apple website and search for repair, select its an MAC and battery replacement, select your zip and he will provide all places that you can go, not only apple stores
I just walked in, talked to one of the people in the black shirts. He put me on the list, said it would be about two hours but recomended I co e back in 1:40. He told me when I came back talk to any of the black shirts and they would take care of me, which they did as soon as I checked in. It was painless and effortless.
Do apple stores carry micro Sd cards?
Anthony Bohl | Aug 20, 2018
Sumeeth Patel | Aug 20, 2018
As far as my knowledge goes they don't.
Does Apple still replace batteries for the IPhone6?
Jim Smith | May 21, 2022
Nixon Hossain | May 21, 2022
Expensive
How do I make an appointment with the genius bar where I bring my MAC into the store
Sharon Peterson | May 21, 2022
Nixon Hossain | May 21, 2022
Make a online schedule.
I plugged my phone in to up grade it. Now it is asking my pass word. I put in what Ib thought was correct and it will not take it. this is my second day of trying and I cannot use my phone for out going calls or texts. It does work for incoming
Gail Haggadone | May 21, 2022
Nixon Hossain | May 21, 2022
If you want you can come I’ll try my best for you
Do I need an appointment or can I just walk in
Dianne Bayer | Feb 20, 2022
Thomas Hammock | Feb 20, 2022
Walk in
Can I walk in to purchase products or how do I reserve an appointment? I want to buy a couple of things, but not sure yet for buying and picking up
Matias Lucero | Feb 20, 2022
Thomas Hammock | Feb 20, 2022
Walk In
Do i need an appointment to a phone
Alejandro Machado | Dec 22, 2021
Matt Venuto | Dec 22, 2021
To get a phone fixed-yes. To buy- no.
can i get you to transfer contacts from my android phone to the new 13 pro max that i just got and transferred the number of the old phone to you new. spectrum was unable to transfer my info to my new i phone
janice mckelvey | Nov 22, 2021
Mike Leibowitz | Dec 22, 2021
They do that. Make an appointment
How do I get an appointment online?
Claire Moran | Nov 22, 2021
Mike Leibowitz | Nov 22, 2021
I would try starting at Apple.com or asking a complete question on a browser. (Safari, Google, Edge, etc.).
Try "(how do i) make an appointment at an Apple store"
What is the phone number to your store?
Fran M | Oct 23, 2021
Cleve Murphy | Oct 23, 2021
I do not know. Perhaps you could call the mall management and ask them. That's the way I found out the MS store in Orlando, Florida was closed.
Hello
Do I need an appointment to evaluate a cell phone and an appointment to buy a cell phone?
Gerencia | Oct 23, 2021
Alma Rosa | Oct 23, 2021
Hello, you must go to the Apple website and request an appointment
At International Mall you can not go into the store but you can get in line, tell an associate what you want and it will be brought out to you once you pay. Arthur is right, order online and go pick it up from the mall. Or have Postmates deliver it to you.
My phne hsve a problem. Can i make oppt for fix. It is not a year yet. So is it still on warranty?
Bich Dinh | Aug 19, 2021
Aaron Perry | Aug 19, 2021
Usually you have a year manufacturer warranty. You need an appointment. As long as you have no damage to the device you should be good to go
Are yall open rn ?
Boop Rivera | Aug 19, 2020
Janny B | Aug 19, 2020
Yes they are 11 to 6
do i need an appointment?
margarita wedeking | Aug 19, 2020
Janny B | Aug 19, 2020
It is best to have one. But you can walk in. They open at 11 am so be there before that since they have few spots available
I dropped my mac book pro and the screen has a crack can it be replaced or fixed and do I need an appointment?
Virginia Godleski | Aug 19, 2020
Mariana Samara | Aug 19, 2020
Yes, you do need an appointment.
Is anyone working in the store today? I have called twice and have been left on hold
Jill Starr | Aug 19, 2020
Reynier Fernandez | Aug 19, 2020
Yesterday Sunday was opened, today they will be, I guess.
Do I have to make and appointment to drop off my MAC, it store open at the international plaza mall in Tampa already ? My MAC is not turning on.... thanks
Franz Garcia | Aug 19, 2020
Goran Ivanovic | Aug 19, 2020
Yes, i had to make a appointment.
I'd like an appointment
this afternoon - Tuesday, June 2, please
Sharon Joy Kleitsch | Aug 19, 2020
Michael Malachowski | Aug 19, 2020
You should call them Sharon, they won't respond here
Do I have to make an appointment or can I walk in?
Angie Ducker | Aug 19, 2020
Juraj Tkac | Aug 19, 2020
An appointment is preferred
How do I make an appointment for today?
Coach Cook | Aug 19, 2020
M3NTA1 1N2AN1TY | Aug 19, 2020
Call the service number for apple they will normally tell to do a walk in and an apple employee will help you get one set up.
If that's not your style typically you can make one online but it might not be for the same day.
can i drop off ipad for repair and pick up later?
Ridge Water Filter Systems | Aug 19, 2020
John K | Aug 19, 2020
Of course
I am having trouble getting into some apps (i.e.: music, removing a download, etc) Do I need to bring in computer?
Andrea Flynn | Aug 19, 2020
John K | Aug 19, 2020
That is what I would do
Can I load 700.00 in a single Apple store gift card?
Donald Richards | Aug 19, 2020
John K | Aug 19, 2020
Absolutely
Do you have a airpods pro in stock??
이정현 | Aug 19, 2020
Miss Jennifer | Aug 19, 2020
I was there two weeks ago and saw them there. It would be good to call them just in case.
Can I pay cash?
Brian Lovemore | Aug 19, 2020
Arelis | Aug 19, 2020
Yes , you can
if i walk in what times are walk ins allowed
Barbara Moenich | Aug 19, 2020
Steven Zimmerman | Aug 19, 2020
You can walk in any time (to purchase), but appointments are suggested for any type of AppleCare
How can I order a replacement first generation air pod for left ear?
Chrissy Lambrecht | Aug 19, 2020
Thomas Thompson | Aug 19, 2020
Not sure I am a customer not employee
how do I make an appointment
Sandra Moss | Aug 19, 2020
Ball Bearing | Aug 19, 2020
Just call. Are you can go to Apple and wait
How much would it cost to repair a MacBook pro screen?
Brittney Jones | Aug 19, 2020
mark birdsall | Aug 19, 2020
Just go there they are very helpful and even if you do not have an apt they will get you in quickly.
Just shattered the screen on my iPad mini 4. Does apple buy back or trade in if I want to upgrade my device?
virginia pohlod | Aug 19, 2020
mark birdsall | Aug 19, 2020
I. Sure they would
How much does Apple charge to remove a hacker from iPhone XS
Jim Hynson | Aug 19, 2020
IamAzteca X | Aug 19, 2020
If you can access your phone, you should factory reset your phone. Ofcourse you should also backup your data.
Need new I pad battery. Does the store install? Price for installation?
Peggy Land | Aug 20, 2019
Karthikeyan Subramaniam | Aug 20, 2019
Yes they do
How do you make an appointment?
Kelly Schmidt | Aug 20, 2019
Karrie Anne (Kari Anne) | Aug 20, 2019
Just call the store
Which end of the mall is this store in?
Melody Figurski | Aug 20, 2019
Keith McQueen | Aug 20, 2019
Macy's end
Bought an iPad a year ago, haven't been able to use it because my son set it up for me, and when I went to use it he forgot the password, so now I cannot get in to it, can Apple fix this problem, so I can use it?
Tomara Adams | Aug 20, 2019
Karrie Anne (Kari Anne) | Aug 20, 2019
Make an appointment when you go. I went with no appointment and ended up waiting 4 hours.
My Apple Watch face has come loose. Can I come into store and get this resolved? Do I need appointment?
Thanks
Barry Jarrett | Aug 20, 2019
Don Morelock | Aug 20, 2019
Appointment yes, same thing happened to me
how can I make an appointment
Angel Perez | Aug 20, 2019
Reinier Montes | Aug 20, 2019
Go to the website www.apple.com select the city and it takes you straight to the closest apple store
Can I exchange my iPad mini to a new iPad
Gtsamrat | Aug 20, 2019
Don Morelock | Aug 20, 2019
No
how do i make an appointment at apple store with a genius in the international mall
I brought my 83 yr mom an iPad from HSN however I did not want her to keep a verification number every time she tries to use this iPad it's been frustrating for her. Please please what to do ?, can you please help us.?
Donnalyn Stubblefield | Aug 20, 2018
Ken B | Aug 20, 2018
I suggest you go into the apple store and speak with one of the apple technicians. I am confident they will provide you with an awesome solution.
I would suggest calliing them and having your model number handy. If their price is too high there are many busineses available to replace phone glass other thsn Apple.
I updated my mac to High Sierra. Now it will not finish its boot. I've tried all the online repair procedures unsuccessfully. Is there not a factory reset function? I have scheduled to bring it in the store, but that's a week from now. Not happy!
Robert Meszaros | Aug 20, 2018
Christopher Carlile | Aug 20, 2018
You have to uninstall & reinstall mac os. Better to have apple take care of it.
need appointment with genius bar this week
Aila Erman | Aug 20, 2018
Don Morelock | Aug 20, 2018
Call apple
Can I trade in an iPhone X for an earlier model?
Macnocrat | Aug 20, 2018
Ranjit Lamba | Aug 20, 2018
I don't think they do but better to call them and find out.
Can I lease an apple phone?
Amy Tirado | Aug 20, 2018
Michael Smart | Aug 20, 2018
Essentially if you do the iPhone Upgrade Program you can and swap it out for a new one after 12 months but they do a credit check.
can I make an appointment
Gareth Klotz | Aug 20, 2018
Michael Smart | Aug 20, 2018
Yes. Go on their website
I want an appointment with a genius at the Apple store at the International mall
Do you have airpods available for in-store pick- up?
lijgenus95 | Aug 20, 2018
Ranjit Lamba | Aug 20, 2018
Yes,they have it
Why dont you have actual people answering your phones? I'm sick and tired of taking to your incompetent automated computer system.
Anna Kallis | Aug 20, 2018
Beverly Polachy | Aug 20, 2018
You call me at ll:00 at nite. I left msg. yesterday for David to call me and he has not returned my call. I will see what I can accomplish in Tampa at the Apple store.
i want to mke an appointment for tonight
Mary Ruffennach | Aug 20, 2018
Paulosekoshy Koshy | Aug 20, 2018
Go directly to the store .
Can I make an appointment re:sales? Need help deciding between MacBook and MacBook Air. Also with transfer of date from current iPad Air to new device once purchased.
I can't get to the site to download books on my table and I think it is lock. Do I have to make an appointment to check it and how much it would be. Thanks
Gloria Guelcher | Aug 20, 2018
elizabeth fuente | Aug 20, 2018
Yes ,you have to make an appointment.
My ipad is locked. Should I make an appointment to get it unlocked since Apple locked it?