Beauty Depot

Chanel Lotus

The staff is friendly and they always have anything you need.

OcalaQueen 352

Mehn! The selection is crazy! They have everything you could think of. Check them out ASAP!!!!

Jenni G.

The store was clean and well organized. The young lady was helpful, but not too friendly. Same with the person at the register. Hell everyone. The customer service skills are on ZERO at this place. I was passing by so i stopped in to keep from going out of my way to my usual place. Beauty depot has a good amount of crochet hair and the prices are very comparable. They have a nice selection of wigs as well. Overall, I'm happy with my purchase, but I'll be going back to my other place where I'm serviced with a smile. See, I don't know anything about hair, therefore, I need help when I walk through those doors and I don't need anyone killing my vibe with their negative energy. Happy shopping everyone!

Donna P

Went inside searching for a kinky straight/coarse hair texture. I approached one lady behind one of the counters and she wasn't sure what kinky straight was which is fine- I'm sure there are some hair types everyone isn't familiar with. She asked someone for assistance through her headset and then told me she'd come back to me. I continued to browse in the same aisle until she came back to the counter but instead of continuing in her efforts to assist me she resumed whatever she was doing prior to my ask. I remained in the store for maybe another 15 minutes trying to find the hair on my own but it's a bit difficult without assistance because most of the human hair hangs on the walls behind the counters. Once I found a hair type similar to what I was looking for I tried going to the front service counter where checkout occurs to ask if there were any other brands I could compare the hair to (to make the best informed decision for my personal needs). This lady simply replied "no". When I repeated her and asked "no?" she then elaborated and said the store didn't carry any other human hair brands with a similar texture. I highly doubt this due to the expansive inventory within the store. I then asked if I could have someone help me at the hair counters so i could view the different hair available. The front counter lady did call for someone to assist me but and told me that person would meet me at the hair counters. I waited for 5-8 minutes and no one came to assist. I placed the hair I was carrying back where I found it and left the store. Overall the store has so much product and is nice to browse even if you aren't searching for anything in particular but the customer service is lacking. No one approached to offer assistance and the store failed to follow up with my requests for assistance on two separate occasions within the same store visit. Disappointing and a bit frustrating. I'd hesitate to return.