AC Hotel by Marriott Charlotte City Center

Stefanie Londino

I worked for a decade in the service industry and I appreciate that sometimes people are having a tough time. In light of that I have never written a review like this, but the service in this hotel from every single department has been so sub par for 12 days that it feels necessary. It’s a beautiful hotel staffed by begrudging or incompetent people with a startling lack of management. The front desk seems friendly but consistently ignores or flat out refuses assistance. Covid protocol says that housekeeping comes only every four days. When they did not, we started to leave our trash and dirty towels outside the door at night. For a short stay, no problem, but by day 6 we were using hand towels to dry off after a shower. It took three hours and three phone calls before they sent clean towels. Each evening they said housekeeping was scheduled to come the next day. They did not come on the fourth day, nor day 5, 6, 7 or 8. On day 9 I asked the housekeeper outside our door if she was coming today and she said we weren’t on her list. I gave her $10 and asked if there was any way she could just change the sheets, towels and trash bags. She was the one shining light in a very dark two weeks. Food deliveries were a disaster, being sent by hotel security to the wrong lobby (there are two different hotels within the building with two separate lobbies) and once back out to a completely different hotel in a separate building. When no front desk person could locate my second delivery, I ran down to the lobby in socks to meet the lost delivery guy. The security guard stopped me to insist that shoes were required in the hotel. My key got demagged somehow when I was at the gym. The front desk clerk asked to see ID, and I explained it was in the room, at which point she asked for the address on file. The room was reserved in a block by the company booking agent, so the address was unknown to me. I was surprised when she responded with snark and refused to give me a new card until I got company management on the phone to verify it was me, because she had interacted with me half a dozen times already. I am blown away by how bad the experience was, and relieved to be checking out tomorrow. Goodbye, lovely hotel. Good riddance, AC Hotel staff.

Austin Dantzler

The room was nice, staff pleasant. Much of the review is a out the location and the way it sits. As the sun started to set we dis not feel comfortable leaving the hotel (and received a warning from the waiter a block away). It shares an elevator with a rooftop bar that sounded like something we would like to visit, but not so much. If there is going to be a 90minute wait to be able to go upstairs, warn us at check-in so we can be prepared. After that, it is just awkward that the front desk adjoins where all the club-goers are checking in and waiting, so it makes for a wholly unpleasant experience even trying to visit the desk.

N Garland

Did a quick one night stay at the AC Uptown Charlotte while in town for an event at the Spectrum Center. This is definitely a great location if you ever going to a game, concert or other event there. After walking out of the front door, I was at the Spectrum Center in less than two minutes. Hotel has an overall modern vibe. The room was very nice and clean. The bathroom was modern and clean as well. AC Hotel brand is quickly becoming a favorite for short, low key trips.

Corrine Topping

If I could give my experience for AC Hotel more than 5 stars, I would in a heartbeat. We had walked into the AC Hotel, thinking it was our hotel we booked (it was not). Kim at the front desk left such an ASTONISHING impression on us that we left AC to book into our actual hotel, only to book out and return to AC for our one-night stay almost immediately. Kim went above and beyond to ensure we were comfortable and knowledge about the hotel. THEN, to make an already great experience even better, Julian at the bar took it to the stars. He was the only one there and still made sure we were consistently taken care of. His recommendations on both food and drink were all 100. I highly recommend this hotel to everyone and I will never stay anywhere else.