Holiday Inn Express & Suites Charlotte- Arrowood, an IHG Hotel

Ivonne Raiford

I absolutely loved the customer service. After a 8hr delay missing a flight (missing 🧳) is nice to see someone that smiles and says let's not stress you anymore, here is a toothbrush and some toothpaste get some rest and let me know what else I can get you. The bed was sooo comfortable, the bedroom was very spacious nice size fridge and microwave. Everything was super clean. The person at the counter made sure I was aware of the breakfast time and offered to do a wake up call so I wouldn't miss breakfast. (Since I came in at 3 am ). I'm glad I woke up for breakfast they had pancakes, scrambled eggs, sausage and 🤤 cinnamon rolls. Fruits , cereals, bagels and more. I'm just sorry I only stayed 1 night. The hotel doesn't offer the airport shuttle but it's worth extra cost for the taxi. (Sorry,I was too tired to take pictures )

Cory Rose

Just absolutely blown away with the service I received when checking at here. The building was super clean and the staff was over the top friendly. He made checking fast and explained all the service they have to offer. My Room was set up and super clean when I got in . The indoor pool is clean and the bed is super soft. I'm always worried about staying in hotels that are super affordable but hands down this one will always be the one I go to when I'm in town! I legit could not ask for anything more !! Awesome work to the staff and employees that puts the time and effort into making it the way it is!! Wish I could give more stars!!! I look forward to my 4 day stay!!!

Taylor Ferrell

Workers are great. Rooms are nice. They actually have a working pool. My only downside to this place is the floors! Every foot step above you sounds like stomps and people just body slamming each other. I swap rooms and it’s still feels like I’m in a low budget rental apartment.

Rejsegal

I had several great stays this winter while working for Operation Christmas Child. The location was perfect, convenient to work, but also to several shopping malls and restaurants. The property is newer, well maintained and was spotlessly clean. The staff from Gloria the manager to front desk, breakfast service and cleaning staff were all friendly and helpful. Sleep quality was good, although it is really close to highways, it was super quiet. I hope to be back whether it's for work or pleasure.