Central Willamette Credit Union

Bill Neal

Wow, I personally have had great luck with Central Willamette Credit Union for the past six years. The offices to do my transactions through are In Albany and Corvallis. Their professionalism is a 10, their customer service is a 10 and several times when I deposited large checks from other banks, credit Unions and 401 withdraws the money was made available that day. It don't get not better then Central Willamette!!! The star rating I gave them was a 5star but for some reason it only shows 4.

Ethan James

Horrible customer service, if they can't answer a question they just hang up on you. The online banking is garbage. Update 7/13/2022 Have had several problems with them throughout the term of my vehicle loan. -They would often charge me hundreds of dollars for a forced insurance policy, because THEY screwed up and did not process MY insurance through Geico. This happened at least 5 times. Every time I have to spend the day on the phone with CWU, my bank and my insurance. -They've charged me late fees when I wasn't late with any payments, and when told these fees would be removed from my account, they weren't. -After finally calling and confirming my final balance, and making the last payment, I waited a week to call and ask about my vehicle title. They told me I still had a remaining balance "because of interest"... even though they confirmed my balance the previous week. Absolutely avoid this headache.

Brandy Keller

The Central Willamette mortgage department doesn’t even deserve 1 star. It was the worst experience. Lack of communication, no follow through and didn’t seem experienced at all. Due to deadlines being missed by them we lost our interest rate and almost lost our home. If it wasn’t for my fiancé keeping on top of things and making sure they were doing their job we would not have our home. Honestly they didn’t deserve to be paid for such poor service. My fiancé did most the work and had to make the calls. Even after everything was escalated to the supervisor she wasn’t much better. I will never recommend Central Willamette to anyone for a home loan. The real estate agents and title company couldn’t understand what was going on either. We can’t wait to refinance.

Ruben Verdugo

Poor customer service, if your insurance pays part of your car loan n your 2nd insurance takes long to pay the rest off they will not let you know till it affects your credit. I paid the remaining amount and said they would remove late payments and once it was paid, they said they will not remove it so there for it will still affect you, they will lie to your face. I will never trust this credit union again and will never do business with Central Willamette Credit Union ever again.u