Heritage Grove Federal Credit Union

Category: Federal credit union in Salem, Oregon

Address: 631 Winter St NE, Salem, OR 97301, USA

Phone: +15035880211

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

JR Saucedo

Jul 6, 2022

Decent bank to conduct business with. They will discriminate against you it's happened 3 times to me personally. Then I had the bank teller tell me they have to hold my check because the amount I was trying to deposit wasn't matching with my balance ... um what .? .. Overall it's a good bank, nice people, but care to the community needs to improve!

Andrea Templeton

Jun 2, 2021

I called the bank twice today and my husband called 2 times as well. My husband left a detailed message as asked in the recording since teller line was busy. No one called us back. Pulled up at Drive Through at 5:06 pm. The teller Sandra advised they close at 5:00 now and she couldn't help. I tried to explain the situation. I also had my husband on my cell phone also trying to help understand and explain. Sandra refused to help. She blamed it being the 1st as why no one called us back. Garrett also a teller did nothing to help. All I needed to do was transfer between 2 Heritage Grove accounts and this is something I cannot do on the website or app because they are not shared accounts.This is a transfer I have made monthly for 6 years. The right thing to do would have been to make an exception and process the transfer. Apologize for not returning my call and offering to have a manager call back tomorrow. I have banked at this credit union for 9 years and I have never been treated so poorly. Where has customer service gone in this world?

Luke Hood

Jun 8, 2020

You cant call any of there numbers after 5pm to get help with your cards. There toll free number is disconnected that it shows in there mobile app. My credit card isn't being accepted at stores and I don't know why. This has happened multiple times including when I have been out of state. Edit: They called me and rectified the issue the monday after that weekend. The lady that called me was very nice and help full. The number on the mobile app was wrong and so they are going to fix that.

Heidi M

Mar 13, 2019

Update::: Recieved a call from the credit union and it was a miscommunication. It wasn't the date on the check that caused the issue at all, it was a flaw in their system. I was actually short $.51 on my payment and the system automatically reported me. They agreed it was a flaw and promised to correct the report to the credit agency. There are actually still decent people in the industry. Thank you Heritage Grove CU for helping restoring a little bit of faith in humanity! ************* Had my loan with Heritage Grove for over 2 years. They were a great company to work with...until now. I've experiences many hardships recently and one was the loss of my job. In spite of this I remained in contact with Heritage Grove, was able to skip a payment, and even with the little bit of money I was getting from unnemployment, I stayed on track with my payments. For 6 months these guys made me feel like I actually mattered and during this time, that meant a lot. That all changed recently. I made my February payment, and although I did use my grace period given, I personally delivered the check to Heritage Grove. 5 days later I get a call saying they cant cash my check because I accidentally wrote the previous year (it was Feb so kinda a new year) on it. I explained that I would not be in town until the following weekend and they happily told me it was no problem and made light of it. Well then another few days went by and my bank statement shows that they cashed the check. Cool! One less trip for me and it's taken care of. Well it should have been. Nope! They reported me as late on my credit report! Dropped my score 50 points!! I called and talked to a very nice woman. She too didn't understand why that happened but ensured me that the finance manager would call me and hopefully straighten this out. Well the finance manager refuses to call and explain this to me and even validated the dispute I made to the credit agency. Talk about kicking people that are already down! So while I thought I had found a company that took pride in their name and actually cared about their customers, I was very wrong! I've been treated better by Wells Fargo! Are there no good people left in this industry? Heidi M

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Questions & Answers

just now What landmark is close to your office? And do you handle CitiBank NA credit card account issues for them?

Maxie Bennett | Aug 12, 2022
Heritage Grove Federal Credit Union | Aug 12, 2022

We are located near the corner of Union Street NE and Winter Street NE in Salem. We do not handle CitiBank NA credit card issues.

What is your Bank Identification Code?

Tracey Robichaud | Aug 19, 2020
Heritage Grove Federal Credit Union | Aug 19, 2020

Thank you for your question. We will call you for additional information.

How much can I withdraw from the atm in one day?

Dorothy Larson | Aug 19, 2020
Heritage Grove Federal Credit Union | Aug 19, 2020

You can draw up to $500 per day.

Do they charge for coin counting for members?

Lucy Baker | Aug 20, 2019
Heritage Grove Federal Credit Union | Aug 20, 2019

Thank you, Lucy, for your question. Heritage Grove does not charge members for coin counting on personal accounts.

Is there a notary public on site?

Dorothy Upton | Aug 20, 2019
Heritage Grove Federal Credit Union | Aug 20, 2019

Yes. We provide notary services to Heritage Grove members at no charge.

if the co siner takes their name off of the car what does that mean for the person whos name is on the car

Robert Koertje | Aug 20, 2018
Heritage Grove Federal Credit Union | Aug 20, 2019

It would depend on the specific situation. Please give us a call 503-588-0211 or 1-877-695-8321 and one of our loan specialists will be able to answer your question.

Does Heritage Grove fcu accept checks?

zabreina armstrong | Aug 20, 2018
Tonjia Doeden | Aug 20, 2018

Yes, it does.

Is this bank affiliated with navy federal credit union?

Daniel Pena | Aug 20, 2018
Heritage Grove Federal Credit Union | Aug 12, 2022

Thank you, Daniel, for your question. Heritage Grove Credit Union is not affiliated with Navy Federal Credit Union. Heritage Grove is a member of the Shared Branching Network. We did not find Navy Federal Credit Union listed as a member of the Shared Branching Network.

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