Maps Credit Union - South Salem Branch

Derek Dellinger

Worst bank in oregon. My wife and I had about $2500 stolen out of our account and MAPS refused to do anything about it. We have switched over to Oregon State Credit Union, and are very pleased with their service.

kiali thompson

So far very disappointed in Maps. My husband and I bought a car in August and provided Maps with our proof of insurance. Everything was fine until last month when we were charged doubled for our car payment. After contacting Maps, they stated that they did not have proof of insurance on our vehicle so they added insurance to our loan, doubling our monthly payment and adding over $4000 to the back end of our loan, all of this was done WITHOUT CONTACTING US. After a very long phone conversation and lots of wait times, I was told that they don’t have any real answers for me on why this happened. Now we wait a week for $4000 to be taken off the back end of our loan and then another 7-10 business days after that to get our $800 sent back to us. Thank god for savings, I can’t imagine what people less fortunate would do in this situation. Now, we will be calling each month to verify they didn’t “misplace” our proof of insurance so this doesn’t happen again. Thinking maybe we should just refinance and go with another bank. Very disappointing.

Michael Pylant

We had our auto loan from here and they screwed us over a few times saying we didn't make our payment when we did, then threatened to confiscate our vehicle if we didn't pay. So I wouldn't recommend taking a auto loan from these people they like to randomly not get your payment. Nothing but issues with these people, go somewhere else.

Jacob Becker

Isiah, the assistant branch manager, helped me out a lot with getting a last minute contract notarized and showed outstanding concern and care for my needs. They've always done well. I have an account for myself and my LLC and I even got my mortgage through MAPS. They're great to deal with.