SpringHill Suites by Marriott San Diego Rancho Bernardo/Scripps Poway

Carol Martin

Booked one bed one pull out couch for three people. Came into room to find pull out couch sheet had either feces or food on the sheets. Spare sheets in closet were clearly already used and did not include a blanket. Called front desk. Housekeeping came up and brought us towels instead of sheets. Told them we needed sheets and the pull out to be cleaned. Housekeeping came back and just handed us sheets and picked food/feces off the pull out. Pull out was still stained by food/feces. Did not clean further or put on new sheets. Decided we would not sleep on the still dirty pull out and that person had to sleep on the unmade couch. Unacceptable when specifically promoted as a pull out couch that we had planned for someone to use as a bed. Had to buy Lysol with how poorly cleaned the couch was to feel comfortable using it. Requested late checkout which was apparently not communicated to cleaning staff once again. Cleaning staff bothered us three times between regular check out and our scheduled late checkout. We told them each time we had late checkout and told them when it was. Was a two star review, how ever found out our late checkout fee had been waived on account of being bothered after regular checkout and raised to three stars. Breakfast was very underwhelming for the room price, however this seems to be an issue with Marriott in general, not this location specifically.

Nader Kameli

I am a usual Marriott patron and am familiar with Marriott service quality. But have not been in one since COVID. This location had basically no housekeeping. I stayed there for 3 nights. My room was never cleaned even though I reminded the front desk and specifically asked for it. I had to get my own TP, towels, cups etc. I am not sure of no service is becoming the norm, but for the money that they charge, one expects the service too. I got a handicap room for my 80 year old mom. The hand shower was leaking and not working and they had a motion sensor light in the bathroom, which is not allowed for handicap rooms. While my mom was in shower, the light went out and she had to finish her wash in the dark and then come out of the tub in total darkness and get to the light. I told the management of this issue. I hope they fix this. But beware if you need handicap access room.

Anitha Muthu

Great hotel to stay with your family. I really liked it here. The room that we stayed in had a nice work space, a couch to relax and watch TV and a king size bed. The room is really clean. Nice bathroom with a stand in shower. There is a mini fridge and a microwave in the room. The staff were good and courteous and friendly. There is parking behind the hotel In case it gets full in the front and the sides. Hotel has wheel chair accessible entrance. And within walking distance right in front of the hotel there is chili's, Wendy's and yanni's bar and grill restaurants. And a shell gas station with car wash too. PS: for people who have Tesla cars you have a charging place within less than 5 min from this hotel.

Cory Howard

First off Celseste at the front counter is great. She’s as polite as can be. The rooms are very very very clean, comfortable, spacious and have great design. Rooms have a large, stylish couch. The wife and I stayed a night for a wedding and really enjoyed the room.