Hilton Garden Inn San Diego Mission Valley Stadium

San Xiong

This is the worst Hilton in San Diego, CA. The way they took the angle of the hotel looks clean and big but once we arrived, the area is a dump, squash between Jack in the Box like this hotel was in the back alley...in which it is. On the outside parking in the rear, you will see homeless encampment. It is not safe and be aware that the camera inside the garage only have one view take and make sure you park once you enter the garage...if you go further to where you are heading out, there is no camera in which that the camera angle only the entrance and not the other side. The elevator and the hallway to any floors smell and has no air condition. No complimentary breakfast in which they will charge you $21.00 per person. We told the front desk, we do not want service...and they come anyway. This place only looks good in the front main entrance to check in but the room are terrible...power outlet do not work, no fan vent in the restroom, and trust me...they will try to charge you extra fees. Parking is $15.00 a night but you see other encampment RV park inside and they did not even care. We only put friend family pet in the room for a min of 30 minutes and were charge $75.00 for a service fee. Stay away from this place and rent the one by the waterfront. Other customer that slept during those days we stay said their bathroom was clogged and none of the maintenance did not care. We have pay a premium during our stay in July of 2022...and it was the worst stay. At least have a security on duty patrolling the parking. Have extra hotel luggage cart. We have ask many time and they said they do not have it, in which we found out they only have 3 cart throughout the hotel in which we were lucking that one of the customer gave it to us down in the basement parking. I would not come back to this place...I have seen many customer just walk across the alley to other restaurant to buy breakfast every morning. It is a sad location and they need to disclose it online so everyone should be aware of booking it. Be aware, check Google map 3d and you will thank me! Going back to lower end of other hotel that offer better service, complimentary, and care about customer spending these nights there.

oxnard c

Fair warning did not know there was a homeless encampment on the road to get into the hotel pulled into the little street and there was a naked guy . Lobby bathroom is very dirty. Was able to check in early which was a plus rooms were clean beds were comfortable. Staff was very nice .

Jeffrey Davis

Well I don’t know where to start. Came in from out of town to just get away.We called customer service to go to the Hilton on Mission Valley by the mall and as we drove to the location given it was mission valley stadium and did not match the pictures. As we checked in the front desk told us immediately if we switched hotels we still will be charged for three days because we needed to give 24 hours. Mind you the reservation was made the same day. Not understanding why a simple switch could not be made as we noticed a whole homeless camp in the back parking lot. Called customer or corporate line to ask if we could switch and the customer service agent said why did we choose this hotel and not what we wanted as we explained to her we are from out of town and did not know we would of been deceived. After telling us she needed to hear the tape to see if we made the mistake or the employee made the mistake. Agent was rude and only listened to provide a response and not one of a customer service agent. When asked if we could speak to her manager she replied she doesn’t have a manager as we called the top leave of service for Hilton and she was the boss. My reply everyone answers to someone and she said she was the top and will send us an investigation. As we were on the phone my husband noticed Hilton deducted 2022.00 from his credit card. This was mentioned to top level phone agent and her reply was that wasn’t her concern as she is only focusing if we made the mistake of choosing the wrong hotel. We immediately called front desk to make them aware and a male staff member hung up after being confronted about that amount and we called back and a female staff member acknowledged she was aware and they are working on it and it will be refunded in 24 hours 2 days later money was not returned and we were quoted 594.00. There were no light bulbs in two of the lamps and a light bulb missing on one of mini reading lamps. We don’t smoke and it reeked of stale cigarettes. There was dried blood on the sheets. Also we had to call the front desk to ask for new wash clothes and clean sheets as no one bothered to clean our room. Tomorrow is our check out 4/21/2922 just in case there is a lie to justify the stealing of 2 grand. Very disappointed in how this makes the Hilton name to become tarnished.

Vivian Sam

Well, this was a very disappointing stay for us. I had high hopes as we are Hilton Honor members and loved most Hilton hotels until we arrived here. We checked in with the app only to find out that we still had to go to the front desk. The top dresser drawer once opened so I could put some clothing away had a box of chicken wings and sauce!!!!! I called the front desk and they asked what they could do to make things right. I was very confused by that response. It should have been, give me your room number and I will send someone right up to take care of that. I am not here to get someone fired, but they should have at least immediately offered to clean it up. I think she wanted to know if I wanted a free stay. I just told her to get the food out. A maintenance guy came up, I showed him the food and then he said, "well, I haven't had dinner yet. Ha, ha." It wasn't funny to me. It was very dismissive. I told him someone did not clean up the room. He told me he would tell housekeeping. Not at all comfortable sleeping in the room now, but managed to just drop it. Next morning went to iron my top and found clothes on the top shelf of the closet. It was a kid's yellow dirty t-shirt. Really???? The tiles on the bathroom floor were loose as well. During check out, I told the front desk gentleman about the top and the floor. He told me to wait and then proceeded to tell housekeeping in Spanish about my situation. Great, he's communicating. I understood the Spanish and it was great. Then he just said, good bye to me. Ok, did he just want me to hear him tell housekeeping? What if I didn't understand Spanish? Why wait there for that call to housekeeping? I was beyond disappointed. We are now at an Embassy Suites by Hilton and I was worried, but I am happy where we are now. It was THAT Hilton Gardens that was not ok and just poor protocol. Sorry to have to write this because I have never had to before until now.