SpringHill Suites by Marriott Miami Downtown/Medical Center

Marye La

Hello! I arrived Friday night, my fried arrived Tuesday night, they charged in her credit card 2 nights plus security deposit, I understand that they have to block a deposit, but they charged 2 nights and deposit at the same time, which is a real issue cause she lives in Colombia, customer service was horrible, they don’t care about the customer at all, they had actitud, bad answer, bad mood all the time. They food and bar close at 9:00pm on Saturday? Why? Then I took the breakfast and I saw a hair on the scramble eggs I spoke with the person in charge a man, and he only took the hair.. he never changed the all thing, I was impressed, totally disgusting… he doesn’t care, he was like “I don’t care”, the room was ok, the only person in this hotel was nice, profesional and kind is LENA, in the bar, always nice and attentive… the rest terrible!!! This place is 0… expensive and bad service… 👇🏼🤦‍♀️

Alex Blue

Upon arriving at the hotel to check in the manager advised me that I couldn’t get the room I wanted for the rate I booked it for and when I mentioned canceling the booking, I was advised that I would be charged the one night plus tax regardless if I stayed or not. The manager of hotel was very condescending in the way she explained the hotel policy. The Manager was also extremely passive aggressive. I was traveling with my husband and two small children. This woman has absolutely no hospitality. We ended up getting put into a room with a mold infested A/C. The pull out bed had dried up food in it. The rooms are over priced. It felt like we were at a Motel 8. They tack on these extra charges for a relaxation class and other amenities that you’re most likely not going to use. The area surrounding the hotel is nasty and dirty. There are homeless people in the streets around it as well. The only thing saving this review from a 1 star is the supervisor Johnny. He was accommodating and caring. He was able to get us into a new room without argument. It’s the little things that count; like the tone and body language you use with your guest. Even if you have a low budget hotel, the least you can be is accommodating and friendly. When I have guests at my house I greet them with a smile. I didn’t get that from manager at this hotel. I wish I could’ve stayed here another night but based on experience I won’t be. I’ll be giving my money to another brand and as much as love Marriott…. It just might be a Hilton. General Manager…. Put the manager with the blonde hair back in training and promote Johnny to manager. It will be good for business. Side note: the new room Johnny put me in had mold in the ac as well but not nearly as much as the first room.

Jenna Rae

My flight got canceled last minute so I had to book an emergency room. I called ahead to make sure that there was room available and to see if I could book Through the phone, but the receptionist said I had to book online since she was not allowed to book through the phone. She also confirmed with me that there were three rooms available for the night and I would have no problem. After I booked the overpriced room I got an Uber to the hotel to be greeted by the receptionist and told there were no rooms available! After arguing with her and telling her I just spoke with her she suddenly had a room available, unbelievable. I never knew receptionists had the power to be a gatekeeper of a hotel that just took my money. Getting to the room, both beds had BLOOD stains on them, the showers were filthy, the room smelled awful like rotting wet…something, and the AC was malfunctioning. I had to stay here for an emergency since it was close to airport but I would never even step foot in their parking lot ever again. Horrific and way too overpriced for this mediocre dump.

Verified Hotel Guest

Positive: The bartender and the shower. Room size and the A/C. Safe parking. Negative: Let me count the ways. Single lane hotel entrance, no bell service, No toiletries except in the shower. No cold cups. No linen service unless you ask for it. Loud street noise. Small swimming pool, no whirlpool. The resort fee was a joke. Breakfast was OK