El Pollo Loco

Daniel Skorusa

The rating is not indicative of food. For fast food, the food ranks quite highly. The issue is the service is severely lacking. Multiple times when visiting (only used drive-thru) we have run into communication issues. Where they assume after a single item is ordered that will complete the order. Other times being them not repeating the order back to us without us as the consumer needing to prompt that transaction. Then once we are going through the order, not everything will be present on the order (because they never entered it into the system). Then once those items are added, and you are re-affirming the assumed correct order, they may not list every item on the order (so you assume they missed the item). This has done 3-4x in order to get right, which is frustrating. All of this could easily be avoided if they employed a screen there where you order. Finally, once you receive the actual order, it may not be correct. Example being we asked for no cilantro and no onion on a certain item. We ended up with EXTRA cilantro and onion. So overall the food is a good overall quality, but the staff working there leave a lot to be desired (which more than likely isn’t there fault. But probably related to proper training).

Gabriel Guevara

The chicken tasted somewhat overcooked or dry in taste. But to be fair the seasoning was pretty good. The rice and beans filled my stomach up. Not a bad place to eat,just don’t overcook the chicken and it should retain its natural moisture. Place was clean and the staff was pleasant.

Room Slayer

I usually don't leave bad reviews, but I'd be doing you all a disservice if I didn't tell you how HORRIBLE this place is. It all began right as we pulled up to the drive thru window. The young lady asked us to give her our entire order all over again. First world problem? Fine, sure... We're asked to pull up which we knew would happen because of the size of our order. We sat idling (gas is $4 a gallon so.....) for 30 minutes waiting for our food. A young lady comes out confused as heck looking for whoever the food she was carrying belonged to because I guess that information wasn't passed along. Okay, fair enough... She runs back inside and comes out 5 minutes later with the same bag, "here you go". We look inside the bag and we're missing about HALF our order, to which the young lady shrugged and left. After discussing our options we decided to get a refund. I walk inside and recite my ENTIRE order once again to get my refund. Why do you ask? Because apparently giving out receipts has been an issue in the past with other reviewers. What I found baffling was that it wasn't even that busy 😐 So my refund was processed, which I made sure they gave me a receipt of. We weren't even offered an apology by anyone for the sheer inconvenience. Hell, the manager (or whoever it was that was helping the cashier do her job) didn't even acknowledge me or the issue at hand. I guess I won't much blame the staff because they're probably getting paid next to nothing, so why be motivated? My $66.75 will be better spent elsewhere. I would suggest you avoid this place AT ALL COSTS. [[EDIT]] We drove down the parking lot a little and ate at Dairy Queen instead. Our food was brought out as soon as it was ready, the young lady thanked us, and apologized for the wait. Now THAT'S service 🖤

Ely Fogle

The most disgusting avocado I’ve ever been given anywhere!!! The lettuce was see through like it had been defrosted. I was so excited when I saw this restaurant in Texas since it was one of my favorites in California…but never again!!! So gross!!!😩