Marquis Tualatin Assisted Living

Randall Wilkinson

Although this Marquis is beautiful to look at, we found it was inept at caring for our mother in so many ways. After one month, we moved her back home and arranged for daily care giver visits instead. 1-My mother had fallen at home and did not want to go down one floor to the dining room. After realizing the staff was so poorly trained that they often delivered cold meals to her studio without utensils and napkins (there’s a health violation there somewhere), I called a Marquis official and was actually told that — are you ready for the exact quote — “We’re not equipped to provide hot meals to residents in their rooms”. I told them to visit any hospital in the country and they would find meals being delivered in rolling warmer cabinets. 2-Although a call button was given her to wear as a neckless and she was promised (in my presence) someone would always be there within 15 minutes, the wait time was most often 30 minutes to never. 3-When I removed her from the place, I was given her medications on different bubble-pack cards, bundled in a plain rubber band with the period of the day for them to be administered written by hand on the top card only. This was such a haphazard way of organizing resident medication I almost laughed if it hadn’t been so serious. I subsequently marked each card so my brother wouldn’t accidentally shuffle them around when he gave mom her meds at home. 4-A week later, when mom went for a checkup from her physician, it was discovered that the bubble-pack cards were already shuffled when I received them and, because of this, she had been getting twice too much of one type of medication and not enough of another. We can only speculate how long she had been receiving the wrong dosage while at the Marquis. 5-After her doctor visit, we learned from another source the Marquis was required send a nurse to her home to ensure her environment was safe and to do some medical checks to make sure she was thriving. That nurse never showed up. These and other issues led me to postulate that the staff at the Marquis was poorly trained and poorly motivated. This is a “perfect storm” for a 92 year old woman with physical limitations and developing dementia.

Julie Duris

Great staff. CNA's are personable and care for residents beyond meeting their medical needs. Good program of activities. Not five stars because I think the menu could use improvement in some categories but overall food is better than a couple other facilities I've eaten at with residents

Carolyn Horne

My mother was admitted after a surgery and needed wound care and physical therapy. Unfortunately arrived Christmas Eve. Drab room, dirty bedspread, broken wheelchair and the most miserable Christmas Eve dessert imaginable. It was so hard to leave her that night. Of course during the holiday normal rehab is on hold so just lying in bed or sitting for two days did not give us the progress wished for. When we did meet administration it was right after she had been served the worst meal of her life. A white plate with uncooked white rice, white soggy pot stickers and two plain meatballs. And cold. Asked for soy sauce and the little kitchen in Rehab didn’t provide so I went upstairs to the main dining room for assisted living to retrieve several packets which I was happy to share with another resident. I took a picture and showed it to administration and the response back to me was “This isn’t the Hilton.” From that comment it was my decision to help with her meals and not mention again in case my mom’s care would be effected by my complaints. Without a kitchen for rehab the food comes cold to the rooms or hallway bistros. Staff has learned to microwave first but in my mom’s case the salad on the plate was heated too and uneatable. She struggled through every meal and when lab reports were taken a week into her care we got a call she needed to be rushed to emergency because her sodium count was so low The only reason The Marquis is receiving even a 3 star is the loving, efficient care of the staff. Excellent care even over the holidays. It is their terrible food service I wish they would address if not for the residents than to those hard working individuals providing and serving what should be a highlight in the resident’s day. The only way I can recommend the Tualatin Marquis is to order meal delivery from local restaurants. I don’t know how it passes state standards when it arrives cold in rooms and residents have to ask to have it reheated.