Hampton Inn Rochester-Greece

Simon “Sim”

Room was nice, clean and fresh. The temperature and humidity were so comfortable for a good night sleep. Four different firmness of pillows on each bed for your choice. Bed sheet was clean and comfort. The hotel was safe. Breakfast had few hot meals, toaster, self-assistant waffle maker and varieties of good juices in addition to other continental breakfast items. Hampton Inn under Hilton management has been improved a lot especially the good control of temperature and humidity.

Sara Harries

I called hotels from Syracuse to Buffalo to Rochester to come up and visit my sister in law from 5 hours away. This was the only hotel that not only had availability but wasn’t like 600 a night the prices were all rediculous. I made it very clear that I had cash only to pay the employee said “yes that’s okay your card is just to hold the room” I said perfect drove the 5 hours got here at ten for the clerk to tell me they don’t take cash. I asked to speak to the manager and explained my situation it’s late no where to stay. She was extremely rude and dismissive. I ended up going to Walmart and getting a prepaid card too see if it’ll work. I also paid 303$ for one night with a king bed that has a total of 3 pillows , it’s smelly in here and not cleanEd great. The AC unit is loud clunking and kept us up all night as it goes off and on. I will never stay at this location again. Whoever made my reservation needs to be fired. You really messed up.

Mary Givan

The rooms are filthy, they don't clean in-between guests, they steal property and lie and say they don't have it. All hotels have a policy for items let in the room. The girl working yesterday was the rudest most ignorant person I've ever encountered at a business, she lied chronically about the items left in my room I tried to get back and about the guest in the room checking out. She shouldn't have a job in customer service and I have filed with cooperate, the BBB as well as the health dept for this dirty establishment and the way they attempt to run a business! I would've never guessed she was an employee of Hampton sitting behind a desk with the way she spoke to me and I have a video of it all, not only her rudeness but also how much she cursed and swore at me. I was polite UNTIL she got rude and disrespectful to me! Anyone know anything about the infamous Cadillac Hotel in Rochester NY well this place by far has them beat!

Mary Givan

Most of the staff was friendly. Immediately upon checking in I asked for a refund & was gonna go to another place & was told I would have to speak to someone the next day! The room not only was run down, but was filthy! Sheets were not changed, there was something stuck to head board, hair in the tub, behind the microwave was trash on the floor, the ice holder for the room was filthy and the lid was worse, among other things! They do not have a Jacuzzi as advertised! They gave me a new room and points, which will never be used as I will not stay here again! I wanted a refund as it was the worst experience I have ever had with a hotel. I had do not disturb sign on my door and had someone knocking at my door asking when I was leaving, it wasn't even check out time! I was getting off the elevator & someone's dog about knocked me over as they weren't paying attention. My family day was completely ruined & I could've had a better experience elsewhere for half the price! The pictures they have posted do not reflect what the rooms look like and the smell inside the rooms is horrible!