Courtyard by Marriott Rochester Brighton

Jeffrey Kreth

The experience was awful. The evening clerk was completely indifferent. The room was dirty, the bed sheets were stained. We had to get new ones, and change them ourselves. There was a dirty sock on the floor from a previous occupant, the ice machine was out-of-order, there was no sanity bag for the ice bucket, and to top it all off, a used towel was hanging on the door hook in the bathroom. On a good note, Phil (GM), Alessandro, and Jane from the morning crew were extremely professional and accommodating. The morning crew obviously cares a lot more about the customer experience. They are solely responsible for turning a 1-star review to a 3-star review.

Penny Zanke

The front desk guy Bryan made me wait for 2 good hours to send me toiletries. And when I called front desk, again Bryan guy attended and responded in a cocky manner. Everything is great except the front desk people. Worst experience at this 33 corporate woods dr. Rochester NY Marriott. I don't spend $200 to receive this kind of service or get treated this way. Too disappointing.

Stephanie Gallagher

Room was nice. The actual hotel needs updating. They had a combined bar and food area. There is a pool but not hot tub yet the signs and online advertise that?

Lindsay Cesari

Spent the night with kids for a mini getaway. We had the pool to ourselves - it was in good condition and felt clean, but the advertised hot tub has been tiled over. Staff was friendly and helpful, but the condition of the room was questionable. Massive water leak in the ceiling had led to bubbling and peeling paint on one wall. Holes in other walls were patched but not painted. Bed was ok, but pull out couch in suite was almost unbearable for 9 year old. Room feels like it might be ready for an update.