Yes online is the only way to get an appointment. I like it better than before when you walked into a crowd and it took an hour or more to talk to anyone
Yes, you have to go online and make an appointment, you can do it on your phone too. We drove all the way to the place not knowing that it's by appointment only, make sure you bring your cellphone with you and a mask of course.
You might have to do it in person. You can schedule an appointment online. However, a lot of people are trying to make appointments and it is difficult to find an appointment since they are only doing one week at a time. Good luck
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