Your service employees said they were going to do something other than what they did and then wrote the bill as if they did it. Are all your dealerships run the same way?

As a customer of Lawleys I will say that the few times I had a problem I spoke with the service manager and got it fixed. A majority of times things were easy and honest. Maybe try doing some face to face communications versus the cowardly on line approach. Randy R.

He has been emailed directly and has ignored it. And there was no miscommunication. Your employees flat out lied.

Update 2:44 pm: Michelle, did you visit the service department at this location (Chevrolet, Buick, GMC, Hyundai)? We are unable to find you as being a customer at this location. If you can confirm which location is of concern, we can at least get the matter to the correct manager for review. Michelle, we apologize for any incorrect information or miscommunication. Did you happen to speak to our Service Manager when you were checking out or after you realized there was a discrepancy? If not, he will be more than willing to speak with you to discuss your concerns. His name is Herb Santa Maria and he can be reached at 520-458-2141.