How in the world do these people keep their jobs? I waited 36 minutes to pick up my package. There was only one person in front of me and somehow the inept staff couldn't pull themselves together to help either of us. Congrats to Trump's America.

Federal employees pretty much have "crisis of morale/work ethic" built into their job description.

Lack of staff is the reason. Lack of federal government funds is another cause.

I've lived in the very same neighborhood for 30+ years and it's always been about the same, I don't blame all the people or all the system, doesn't take many bad apples in the Big Apple to spoil it...