Bob. Safelite will have to answer your question directly. We are a google customer satisfaction service based on our visits to various businesses around the area. We cannot and do not represent those businesses in any other manner. Good luck on your issue. I am confident Safelite will make it right.
As Dennis said. But, I'm sure they'll make it right. Try and give the main office a call or the manager of the location or district if there is a district and this isn't just a franchise location. But, they still have to follow all Safelite regulations.
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