I have taken my own boots cowboy and military I have had the heels changed on my wife's boots from Mexican dancing too normal riding heels he's more than reasonable I think and if he says 3 weeks he means 3 weeks and you will get a call to remind you.
If you're not too far from the store bring it in so he can get a look at it. He'll let you know if it is worth the cost of the repair.
Call them and ask
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