Can they help with filing a complaint on a parole officer?? Or can help direct me on how to do such??

Yes

They should be able to send you in the right direction.

If you talk to Shaun or Hassan. They will be able to get you going. However normal when you have a parole officer problem, you have to go through the process of filing a grievance. It's going to be a long process. But if you don't do that first then they are going to have you start there.