Awful horrible service
The worst!!! My mother has been there for about a month and she has fallen down, rough housed and has used the bathroom on herself because nobody ever answers the nurses call button. Even after many complaints it has still gone unanswered. They will be getting a visit by the Illinois department of public health.
I'd rate it a 'five' OUT OF five, because all the nurses and aides are very CARING and attentive. There's video recording in the Day Room where meals are served, and the administration is responsive about complaints. Watch your family! Visit often.
Thanks! Your answer is awaiting moderation.