What does it take to speak to a Peron? The Appointment website listed is not allowing any appointments and the phone number keeps you on hold.

Probably busy. When I called they answered right away. Keep trying

Appointments cannot be made for the same day. You have to schedule for a later date. If there are no appointments showing. Then none are available. Check it again everyday. You may have to schedule a few days in advance.

They were really busy when we were there. They may be closed today because of New Year.