Unfortunately, when you ask questions on google maps, you are asking other users. We can give info on personal knowledge and from our own experiences. IKEA (or the store someone is asking about) does not answer these questions. You might get lucky and someone who knows could answer, but for a technical question like this you would get a faster, more accurate answer by simply calling the store itself.
My neighbor had to go to the manufacturer
As other people said, u have to call ikea and ask. They are not monitoring this
You can get some.
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