I need to send packages I signed up online about 2 months ago without a response I went personally and so far I have not received an answer I have called several kisses and they do not answer what I have to do, the year is already endorsed

In Queens they serve weekends, by appointment. Make the appointment on the website of the NY consulate, to obtain the passport, if you do not have it. If not, just bring your valid passport and you do not need an appointment for the consular ID The consular ID is needed to send packages to Ecuador 🇪🇨

Well convenient they are open Saturday and Sunday

My opinion you only have to go in person and they are only open from Saturday to Thursday.