I cancelled my 2 memberships 6 months ago at this location on lebanon rd Donelson. I have continued to see the membership charges out of my account each month. I have called over and over and I’ve to have them stop payment and they have not responded or reimbursed. Finally after trying to get ahold of someone at this location I called and Brandy the owner answered. I simply told her what the situation was and she was so rude and ugly to me. Yelling and acting as if she does not care about the customers but rather the money. All I wanted was what was agreed upon months prior. This gym is horrible, from the service to being overcrowded and never able to use the equipment. I would definetly go somewhere else for your money.
I couldn't get anyone either
Did you call during their staffed hours? I was able to reach someone at 4p yesterday.
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