Q: my cable box went blank and I need a new one...do I just bring the old one in with my remote and get a new one at this location?

Yes...bring it in and the optimum staff will help you.

Just go there and drop it off, its usually much faster

If you have the old version of the box, they have them there and you can pick it up. Not the new ones.

Bring it to them

I think you should call them first,they may be able to bring it to you and install it...

Yes