Generally companies don't handle these sorts of requests by public question on their Google profile. This is something you want to handle by calling the store, calling the Best Buy 800 number, or filling out a contact form on their website.
You could also head into the store and ask the customer service team for assistance
Call the best buy customer service and they'll guide you through the process. They'll email a copy of the recipt to your email within 48 hours (usually won't take less than 5-15 mins)
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