If horizon has 24hrs service, why am I, a senior citizen waiting 3 days? I have no heat. They installed a new heat pump one yr ago in my home. Never had a reason to call before Monday. Got up had no heat. Can't go into detail since this is limited.

Patti Holland | Oct 9, 2019 | Category: HVAC contractor in Wilmington, Delaware

Horizon Services - Air Conditioning, Plumbing & Heating - All questions

Address: 320 Century Blvd, Wilmington, DE 19808, USA

Horizon Services - Air Conditioning, Plumbing & Heating | Oct 9, 2019

We never intend to inconvenience our customers. Our customer relations manager has been aware of comments. We understand not everyone is going to have the perfect experience all the time but we strive for excellence on every front and will review your situation internally. We do appreciate your feedback and business.

Tim Porter | Oct 9, 2019

You'll have to call horizon about that

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If horizon has 24hrs service, why am I, a senior citizen waiting 3 days? I have no heat. They installed a new heat pump one yr ago in my home. Never had a reason to call before Monday. Got up had no heat. Can't go into detail since this is limited.

Horizon Services - Air Conditioning, Plumbing & Heating - All questions

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