Horizon Services - Air Conditioning, Plumbing & Heating

We never intend to inconvenience our customers. Our customer relations manager has been aware of comments. We understand not everyone is going to have the perfect experience all the time but we strive for excellence on every front and will review your situation internally. We do appreciate your feedback and business.

I did use my homeowners insurance

We have many options with our membership plans. Call (302) 339-8270 - we will be happy to go over these options with you. All Members Receive: - High-Performance Tune-Ups - 15% off all plumbing, heating and air conditioning repairs, including both parts and labor (excludes replacements or installs) - Transferable Plan - If you move, You’ll have two great options to transfer your plan. You can transfer it to your new home (if in our service area) or you can transfer to the new owner of the home you’re selling- a nice ‘extra’ to offer prospective buyers! - No Emergency Fees - 3-Year Warranty - All member repairs automatically come with an all-inclusive 3-year extended warranty. - Choose Your Technicians- Loved your experience with a particular technician? As a member, you can select your preferred technician!

We offer same day service on hot water heater replacements. Our expert plumbers will provide different options for your home. If you have any further questions please give us a call.

Unfortuently, we can not provide our industry leading gaurenetee and warranties for a system that has been retrofitted.

Estimates for system replacement are offered at no cost, repair estimates are subject to a $79.50 dispatch and diagnostic fee.

Horizon Services offers 2 year warranties for repair services and 3 year warranties to our plan members. We also offer a wide range of warranties on installations, ranging up to 12 years parts and labor.

Preventative maintenance is key to keeping your system running efficiently and avoiding breakdowns. This means lower utility bills and fewer unpleasant surprises.

Emergency furnace malfunctions are stressful, so we never charge customers extra for after-hours, night / evening, or weekend furnace repairs. Additionally, our call center is always open so you can schedule an emergency heater service 24 hours a day, 7 days a week!

Thank you so much for your feedback. We are glad you enjoyed your service with our team member!

Hi Betsy, Horizon Services has a $79.50 dispatch and diagnostic fee, but we do offer estimates for system replacements at no cost.

Unfortunately, this is not a service we provide. We will install new Mitsubishi ductless / split air systems.

Warm The Heart is a program that exists as a means to provide replacement furnaces or repair furnaces to needy families in Delaware, Maryland, Pennsylvania, and New Jersey that are not able to afford them on their own. Applications are accepted in the fall up until January 31st. Check out our website.