That's what I asked and they told me that I could call the 800 number. They said people are always asking the same question and they really can't give them a good reason. I understand that it isn't their fault but it's really frustrating
All hotels are doing this some are 4pm. I never understood it either maybe not having enough housekeepers.
We were told the same thing abt the ck'n tme!
I think it's because it take a hour and a 1/2 to get up and down the elevator. And you own their property usely early.
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