He MUST make an appointment. And, hurry. On Nov 3rd I heard them giving appointments to people for Nov 20th to April. And be sure to be on time. They won't let you in the building if you are more than 30 minutes late. Not 31 min. You can find appointment maker by searching "dpsscheduler".
Call the dept for the best answer
He has to go on the website and make an appointment. Everything is done by appointment only due to Covid 19. The website has information that will answer all of your questions. Good luck.
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