it's always best to make an appointment as they need to prepare for your visit. They have to call and or go online to verify information you present in documents that you need to fill out before your visit. Make sure you do as much as you can beforehand and sign things in front of them 😊 I have a wife and twin daughters so including myself we have done it 4 times.
It's a good idea because the passport person may not be there all the time
What is the cost of passport
What is the cost of a Passport and Photo ??
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