Arthur, Guitar Center, in my experience, rates lower than even Wal-Mart in terms of customer service, courtesy and professionalism. I highly recommend searching out ANY OTHER business for your music equipment needs. This company is to be avoided at all costs...they do not care about honoring their policies, serving their customers or rectifying problems - even problems that are SOLELY their fault; they care only about getting your money into their pocket.
This is for questions, maybe write a review.
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