The airport was designed and constructed back in the 60s... back in the days when you just waltzed up to your gate and walked onto your plane without any screening. It opened in '72. Security screening began around that same time...obviously, too late to change the entire airport design to accommodate it. Things were still fairly smooth regarding security, until 9/11. Security became extra-enhanced and more thorough after that, and thus, more time spent clogging what were now, more than ever, too narrow concourses. The airport design is actually brilliant...QUICK into your check-in point and gate from curbside, without a lot of concourse walking necessary. Same thing with getting to baggage claim, and quickly out the door to the curb, upon arrival. The main problem causing inconvenience and discomfort, is, the necessity for modern-day thorough security screening, which was not foreseen when the airport was first planned.
Maybe the staff had to come in when nobody should have been driving in the snow?
A new airport is being built. It probably won't be done for 4 or 5 years. Kansas City is a very friendly place. I am sorry you had a bad experience. Smile and maybe they'll be friendlier.
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