In case we can not use the pass for health reasons, do they return the money?

No. Serve up to one year from purchase. You can buy there online to make sure you use it. They give it to you at the moment

What

Question in English plz

if you take the card insurance when buying it, if

in that case I would contact directly with the agency via mail or tel..is valid for one year .. the passes are activated once you make the first attraction