5 yrs ago, I was so shocked to meet a very racist female staff with short hair at the counter helping tourists. We were decent, neat,well employed n affluent middle aged ethnic Chinese visitors. She's very racist, rude n impolite; is she still there?

Hi, Joanne. We are very sorry to hear about your experience. We are dedicated to providing a friendly welcome to every person who starts their visit with us, and employ Visitor Services staff who are fluent in eleven languages in an effort to be inclusive and speak with as many visitors as possible in their own language. If you were able to provide a more specific description, date, or name, we could investigate this concern further. However, there is no one fitting your description who currently works here.

Oh, a rude person? You were in Philadelphia or DC Area or Charlotte or Boston, okay the East Coast.