Thank you for reaching out! It sounds like you connected with our after-hours maintenance team to be let out. For security purposes, the gates lock in the evening and don't reopen until the morning. This is all listed in the lease and shared when the unit is leased. Thank you for your business.
You need to put your access pin you used to get in into the keypad on the south wall (driver's side) before the south gate where you exit. It's close to a stairwell and not close to the gate.
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