They are a little hard to work with. I had the trainer set up and she cancelled with me and they charged me anyway. Bad practice there, but I was able to get things worked out...not as happy as I could have been, but done deal.
Hi Mike- Which location are you trying to cancel at? I may be able to help point you in the right direction for who to contact for help with your membership. I've personally had great experiences with Axiom so I'd love to help you have the same experience!
Unfortunately, that's how a lot of gyms are. They have 20+ people willing to sign you up at all hours of the day, but only one person who can cancel... And that person is never at work. I'd love to see a response from Axiom.
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