Zamzows Overland Location

Brea Witt

I waited several days to write this review following my poor experience. The reason this is difficult is because every employee we encountered was kind, welcoming, and professional. The store was immaculate. Our negative experience was with the owner, Jim. My other half and I were training our dog at the Overland location. This is something I do frequently at all of the area locations as well as at other businesses in the area who allow well behaved dogs. Another friend of our joins me regularly with her dog. Both dogs compete in obedience and have an upcoming trial. Very well behaved. Both are service animals. My dog assists with tasks relating to mental illness, as I am a 20 year veteran of the Marine Corps with 100% service connected disability. This is pretty irrelevant but I am mentioning it to be clear that we were not there giving or receiving a dog training session. We don’t need basic obedience training and I don’t hold a job. On this particular day, we had tucked ourselves in the back corner of the store to avoid any interference with other customers. Several employees came and went through a warehouse door near us, sometimes with a large cart, sometimes just empty handed. They came and went as usual, each time smiling as they walked by. Several minutes into our training, an employee who we hadn’t seen yet walked up and asked if he could help us with something. We said no thank you, we were just training something with our dogs. He asked who told us we could be there. We said no one, we come in regularly to train there because the store policy is welcoming of dogs. I mentioned that last time I was at that location, an employee asked if I had business cards they could keep in the register so I was not sure why I needed permission to be in the store with my dog. The employee left and came back with Jim on his cell phone. Jim asked the employee to find out who was “the leader” of our group. No one was leading anything so I just reached out my hand to talk to him. I said hi and introduced myself. He asked who were we affiliated with. I said we aren’t affiliated with anyone, we are just customers who sometimes trained our dogs while we shopped. He did not believe me and said we needed to ask permission to be in the store. He accused us of being a part of a specific local dog training business because my other half drives a bannered vehicle displaying the business name. He had either seen the vehicle in the parking lot on the camera or asked the employee to look for it. I explained that my partner is the owner’s daughter but is not employed at the business. He said several times we need to ask permission to be there at the store. I want to be clear that there was no client/trainer lesson of any kind going on. Myself and the other customer who was working their dog alongside me travel to trials regularly and train together. We are completely unaffiliated with any business. The business we were accused of “training” with does not teach what we were doing. Jim was pretty rude on the phone and deflected everything I said to either asking permission to hold a lesson in the store or impeding his warehouse workers from doing their jobs. I eventually politely handed the phone back to the employee and the 3 of us left the store. We absolutely love Zamzows and spend money there regularly. We are happy members of the lawn care program. Unfortunately, following this experience, we are no longer customers. The accusatory nature and arrogance displayed by Jim was just kind of bewildering given my previous positive experiences at the very same location doing exactly the same thing. The only difference was that my partner drove her bannered truck. I’m sad to say we are not coming back, with or without our dogs.

Randy Williams

Still a terrible place, the worst. I just walked in to look for dog food and was also looking at plants. Not one employee could say, hello or give any assistance. Deplorable! If you spend your money here you are rewarding poor customer service. What a shame! It's no wonder brick and mortar stores are closing.

Crypto Legend

Nice employees.

Rosy Cressy

Love All Zamzows!!!🌲🌲🌲