Cleaning the heads via the menu would be the first option. If you go long periods of time between use then heads can get clogged.
Did you try the " Clean Head" on printer 's Maintenance menu!? If so, like the other person said bring it in for repairs. Or I myself just bought a new printer they're very cheap now a days
If you brim it in they will just give you a new printer but you have to have your receipt
Go to the counter on the right as soon as you walk in the front doors
They do every technical help and repairs. Call before going in
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