They never answer
I never call I always go down to the car wash when I have questions and if your car isn't washed to your liking they let you go back through as many times as you like. They also offer a multipurpose cleaner you can do touch up spots with and the bugzooka to hit more difficult areas.
I filed an incident report a month ago when the car wash ripped off my wheel well guard, and they gave me a business card with a form to fill out. It said I'd hear back in 3-5 days. I've emailed twice, even tried to call. Nothing. This all seems like such a scam business and I can't help but wonder how many others have experienced the same thing. Awful.
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