Masks are required. The lobby is set up for social distancing. Bathrooms are open. The vehicles are sanitized between test drives. We bought a vehicle in February and our experience was excellent. They did a great job of not letting the pandemic negatively impact the customer experience. I would try to go at a time when it won't be their busiest because they do have limits for how many people can be in the lobby.
CarMax has very GOOD Covid-19 safety practices.
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