I don't know too much about the process, but I do know that you have to call and do an "online consultation", they will ask you a series of questions and then determine which program(s) are the best fit for you and your situation.
Call their 24hr line and tell them you need to talk to someone. They have triage hours where you go in person and explain your situation, then they give you their recommendations (i.e. group sessions, individual counseling, etc). After that, they give you literature and you are put on a waiting list and they will call you when they have an opening for you.
Thanks! Your answer is awaiting moderation.