I'm here at 9:50pm and entering in my gate code gives me the error message, "invalid time." The gate hours are clearly posted as 6:00am -10:00pm today. Why am I not allowed to access my unit I pay hundreds of dollars for at the time promised?

Toby Tobkin | Sep 8, 2019 | Category: Self-storage facility in Santa Clara, California

Extra Space Storage - All questions

Address: 1700 De La Cruz Blvd, Santa Clara, CA 95050, USA

Scott Virgin | Sep 8, 2019

You should be able to get in, I've punched in my code at like 9:56 P.M. and it opened, and the gate won't lock you in. You can leave whenever you want, the gate still opens soon as you pull up to it at any hour, but Most likely, the live in manager will kick you out.

Extra Space Storage | Sep 7, 2021

Hello. Please contact the site manager as they should be able to sort out this issues.

Elisa Ramier | Sep 8, 2019

Call and talk to the Store Manager Niel. He should be able to answer your question directly.

Atanas M. | Sep 8, 2019

Because you have to be out by 10pm. Same as "last call" at bars, "last wash at xxx pm" at laundromats and so on.

Mitch Catlett | Sep 8, 2019

If you dont make it out in 10 minutes you would be locked in.

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