How is the attitude of this dealership regarding Jeep recalls?

J Hancock | Sep 5, 2019 | Category: Car dealer in Santa Rosa, California

CardinaleWay Chrysler Dodge Jeep Ram Santa Rosa - All questions

Address: 2727 Dowd Dr, Santa Rosa, CA 95407, USA

J Hancock | Sep 5, 2019

Thank you for your response. The issue is the "Catalytic converter". My mechanic "Local Heroes" informed me of said recall yesterday following smog check. Thanks again.

Don Crossler | Sep 5, 2019

Recalls are not as easy as most people think. Due the nature safety only techs trained to a certian level can perform the repair. With this in mind there are only a handful of people that can perform theses repairs.. If your notice also says it takes 1 hour, in reality it can take 3 hours. Manufactures never allow prep time in the times they show, only actual hands on time. If a dealer only has one or two techs trained for a particular recall it could even take up to 2 days. Always allow yourself time rushing a tech can create "Fatal mistakes"

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