Is it possible for staff to be nice and listen. Not talk at desk laughing about you. Then when you have oh a torn rotator cuff its all smiles!? Not cool.

I I totally agree with you that is not cool and somebody needs to make a complaint to them I hope you have better luck with somebody else and I hope you're better.

Is it possible to actually ask a question instead of posting a passive-aggressive criticism? It sounds like you have a legitimate complaint, not a question. So then, is it possible to make a phone call directly to persons who can actually do something about it instead of posting a complaint here? This is a Q&A section, not a Yelp review page.